ActEyes Technology Inc.

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Frequently Asked Questions

Q: What video codec is used in the network products?

A: The IP camera, media server, and TV Go1 all utilize the MPEG4 video compression codec. MPEG4 is a standard for image compression and can be used by various web browsers without the need for extra software. This compression codec excels at maintaining maximum image quality with the minimum file size so it is ideal for streaming video.

Q: How many users can access the network products simultaneously?

A: The maximum number of clients that can connect at the same time is 10. However, the total bandwidth available for our network products is 1.8Mbps. This means that the performance of each connected client will be reduced as more connect to the device.

Q: Can the network camera be used outdoors?

A: The network camera itself is not weatherproof. It needs to be equipped with an outdoor case for outdoor use.

Q: What do I do if the link LED for the network cable is not lighting up?

A: Make sure you are using the AC power adaptor included with the product. If possible test that the network cable is not severed or damaged.

Q: What kind of network cable is required?

A: Our network products work with both category 5 and category 6 UTP cable allowing 10/100 Base-T networking.

Q: What ports need to be open in a firewall for ActEyes network products?

A: To access the web interface you must forward port 80 to the network device. If you are using RTSP features open port 554. If you need UDP open ports 5004-5043.

Q: What is the default user name and password?

A: All of ActEyes products use the same default user name and password. Username : admin Password: admin Both are in all lower case letters.

Q: What do I do if I forgot the username and/or password.

A: You will have to reset the device to its factory defaults. The procedure for doing this is different for each device and can be found in the device user manual. Manuals can be downloaded from the product page of our website.

Q: What do I do if I forgot or don’t know the IP address of the network product?

A: Run the IP discover program included with the network product. This program will scan the network for any attached devices and allow you to reset the IP if you wish. The IP discover program can also be found on our website under Support a Downloads.

Q: What do I do if the IP discover program does not find the device I am looking for?

A: Restart the network camera and wait on minute for it to fully reset, then try IP discover again. You can also try to link the computer and network device directly then run IP discover. Make sure your computers network adaptor has an IP address currently assigned. If the computer is in the process of acquiring an IP address then it will not be able to see any other devices on the network.

Q: What version of Internet Explorer is supported?

A: We recommend version 6 or newer of Internet Explorer for maximum compatibility

Q: IP discover is not saving my changes to the camera

A: Make sure there are no spaces in the name field. Use underline “_” or dash “-“ instead of spaces.

Q: What do I do if I cannot access the login page for the network product?

A: There may be another network device that is using the same IP address as the ActEyes network product. Disconnect the ActEyes product then use the “ping” DOS command to see if that IP address is available.
Try a different network cable or try connecting the camera directly into a PC on the network. Make sure you are entering the correct IP address into your web browser. If the camera has a dynamic IP address then it may change frequently.
Local firewalls may be blocking access to the web page. Try to take down any firewalls temporarily to see if that fixes the problem.
Proxy servers may be blocking access to the web page. Try bypassing the proxy server temporally if possible.
If your routers port forwarding is set up properly for use with the network device then try using the remote IP address to connect to the device instead of the local one.
Make sure all gateway, DNS, and subnet mask settings are correct.
If all else fails try resetting the network device to its factory defaults.

Q: Image or video does not appear in the main page for the device

A: Try lowering the bandwidth of the video. Make sure you allow the activeX plug-in to install when prompted.

Q: I can access my ActEyes device on the local network but not remotely.

A: Routers or firewalls can cause this problem. Make sure you forward port 80 to the ActEyes device in your routers settings. Consult your router manual on how to do this. There is also a general demonstration using a Linksys router available in our online training section.